Terms of Use

About the service

GoThere gives estimates for getting around Japan and lets travellers share their experience.

Travel times, fares and crowding are estimates, not official timetables or fare tables. Always check the operator’s official information. We cannot accept liability for loss arising from reliance on what is shown here.

Accounts

• Use one account per person. Accounts are created with Google or Apple; you can add a passkey afterwards.
• You are responsible for your sign-in methods (Google, Apple, passkeys). Because we do not hold your email address, an account cannot be recovered if you lose every sign-in method. We recommend registering more than one.

Posting rules

We remove the following, and may suspend posting for repeat cases:

• Content not based on your own experience, or false information
• Advertising or solicitation, including posts by a business or its associates that do not disclose the relationship
• Reviews or ratings written in return for money, discounts, points or goods, and asking for reviews or ratings in exchange for such rewards
• Other people’s personal information (names, contact details, identifiable photos, booking numbers)
• Discrimination, harassment, threats or obscene content
• Unverified reports of accidents or incidents, or criticism naming individual people or staff
• Anything unlawful or infringing others’ rights

Photo rules

Photos attached to tips are checked by our team before they are published. We do not publish the following, and we take a photo down if we later learn it breaks these rules.

When you send photos, you confirm that you took them yourself and that no other person’s face and no car number plate can be clearly made out, and you agree that they may be shown and cropped within this site. We do not use them on social media or in ads (we would ask for separate consent first).

Embedded data such as location and date taken is removed when we receive a photo. You can delete your photos at any time.

• Photos in which another person’s face is clearly identifiable, or a number plate is readable
• Screenshots, stock images, or photos taken by someone else
• Photos with watermarks, logos, QR codes, URLs or phone numbers
• Photos unrelated to the place or experience in the tip, or heavily edited photos
• Anything that breaks the posting rules

Your content

You keep the rights to what you post. You allow us to display, translate and summarise it within this service. Photos are used to display them within this service, cropped to fit the layout.

Reports and removal

Use “Report” on any post. We review rights-infringement claims and act on them.

Advertising and referral links

This site is free to use. To support it, we may show referral (affiliate) links to booking sites and similar services; these links are marked “Ad”. We may receive a commission if you book or buy through them.

Commissions never affect how routes are ranked or which tips are shown.

Changes

We may change the service or these terms with notice.

Governing law

These terms are governed by the laws of Japan.