Need help?
Wrong train, missed stop, last train, lost property. Pick your next step here.
Wrong destination or missed your stop
Search again from where you are now to where you meant to go, leaving right away.
Where you meant to go
Your location is used only to search for the route. It is not stored.
For anything about fares, ask station staff before you leave the ticket gates. You can show them a card below.
Japanese to show station staff or drivers
Tap a card to show the Japanese full screen, then hold it up.
Choose where you meant to go above and the cards will include its Japanese name.
Missed the last train?
Search for a way to where you meant to go, leaving now. In the evening and at night, the results end with an estimate of the last departure that gets you there without waiting for the first train. If trains have stopped, the route will wait for the first train.
Times are estimates. Check the real last-train time on station displays or the operator's official site.
Ask someone
Emergency contacts
If life or safety is at risk, call right away.
Sick or injured? Go to “Sick or injured”
- 110
- 119
- 050-3816-2787
Japan Visitor Hotline
Run by the Japan National Tourism Organization (JNTO). 24 hours a day, 365 days a year. English, Chinese and Korean. Help in accidents, sudden illness and disasters, plus tourist information.
Official information
If you can't speak Japanese, show a card to someone nearby and ask them to call for you.
How to call an ambulance (Fire and Disaster Management Agency guide, 16 languages)
Numbers, languages and hours were checked against official information on November 15, 2026.